Terms and Conditions

1. Introduction

Welcome to Delightfully Scrumptious ("DS," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By placing an order with us, you agree to be bound by these Terms.

Company Details:

• Business Name: Delightfully Scrumptious

• Location: Beeston, Nottingham, United Kingdom

• Contact: hello@delightfullyscrumptious.com

• Founded: August 2025

2. Ordering Process
 

2.1 Order Placement

• Placing an order is simple and secure through our HTTPS encrypted website

• All orders are subject to acceptance by Delightfully Scrumptious

• We reserve the right to refuse or cancel any order at our discretion

2.2 Size Guides

• Customers must check relevant size guides before placing orders

• Size guides are provided for all applicable products

• We serve customers globally with varying sizing standards

2.3 Made-to-Order Production

• All items are made-to-order after your purchase

• Production typically occurs within 2-3 days of order placement

• Your item is crafted specifically for you - no pre-existing stock

2.4 Security & Data Protection

• HTTPS Security: All data transmission uses Hypertext Transfer Protocol Secure, encrypting information to prevent interception or tampering

• SSL Certificate: Our Secure Sockets Layer certificate verifies our website identity and secures the connection between your browser and our website

• Your browser will display 'https' at the beginning of our web address and typically show a lock icon

• All payment information, passwords, and personal data are fully encrypted

3. Pricing and Payment

3.1 Pricing

• All prices are displayed in GBP (£) unless otherwise stated

• Prices are subject to change without notice

• The price applicable is that displayed at the time of order

3.2 Payment

• Payment is required in full at the time of ordering

• We accept major credit cards, debit cards, and other payment methods as displayed

• All transactions are processed securely through our encrypted payment system

4. Shipping and Delivery

4.1 Shipping Policy

• Standard shipping is included with every order worldwide

• No additional shipping charges apply for standard delivery

4.2 Delivery Timeframes

• Production: 2-3 days from order placement

• Delivery: 2-14 days depending on production location and proximity to your address

• Total timeframe: Typically 4-17 days from order to delivery

4.3 Tracking

• Tracking information is normally provided to monitor parcel progress

• Tracking details will be sent via email once your order is dispatched

4.4 Delivery Issues

• We are not responsible for delays caused by customs, postal services, or force majeure events

• Customers are responsible for providing accurate delivery addresses

5. Returns and Exchanges

5.1 Our Commitment

• While our made-to-order approach aims for greater customer satisfaction and fewer returns, we recognize issues can occasionally occur

• When problems arise, we are committed to making things right

5.2 Return Process

• Contact us at hello@delightfullyscrumptious.com for any order, delivery, or product issues

• Items for return should normally be posted within 14 days of receiving them

• Returns must be initiated by contacting us first - do not return items without prior authorization

5.3 Return Conditions

• Items must be unused, unworn, and in original condition

• Items must be returned in original packaging where applicable

• Customers are responsible for return shipping costs unless the item is defective

5.4 Replacements

• Replacement items are subject to the same made-to-order process

• Replacement production will take the standard 2-3 days

• We cannot guarantee identical production batches for replacements

5.5 Refunds

• Refunds will be processed to the original payment method

• Refund processing typically takes 5-10 business days

• Original shipping costs are non-refundable unless item is defective

6. Product Information

6.1 Accuracy

• We strive for accurate product descriptions, colors, and images

• Colors may vary slightly due to screen display differences

• Made-to-order nature means slight variations in final products

6.2 Availability

• All products are made-to-order and generally available

• We reserve the right to discontinue products or collections

• Raw material availability may occasionally affect production

7. Intellectual Property

7.1 Design Ownership

• All designs are original creations by David Smith/Delightfully Scrumptious

• Designs are protected by intellectual property rights

• Unauthorized reproduction or copying is prohibited

7.2 Website Content

• All website content, including text, images, and graphics, is owned by Delightfully Scrumptious

• Content may not be reproduced without express written permission

8. Customer Responsibilities

8.1 Accurate Information

• Customers must provide accurate contact and delivery information

• Size selection is the customer's responsibility based on our provided guides

• Payment information must be valid and authorized

8.2 Communication

• Customers should check emails regularly for order updates

• Any issues should be reported promptly to hello@delightfullyscrumptious.com

9. Limitation of Liability

9.1 Service Limitations

• Our liability is limited to the value of the product purchased

• We are not liable for indirect, consequential, or special damages

• Force majeure events are beyond our control and responsibility

9.2 Quality Assurance

• We maintain quality control standards for all made-to-order items

• Minor variations inherent to handcrafted/made-to-order products are not considered defects

10. Privacy and Data Protection

10.1 Data Collection

• We collect necessary information to process orders and communicate with customers

• Personal data is handled in accordance with our Privacy Policy

• We do not sell or share personal information with third parties

10.2 Security Measures

• All personal and payment data is encrypted and securely processed

• We maintain industry-standard security protocols

11. Dispute Resolution

11.1 Communication First

• We encourage direct communication to resolve any issues

• Contact hello@delightfullyscrumptious.com for all concerns

11.2 Governing Law

• These terms are governed by the laws of England and Wales

• Any disputes will be subject to the jurisdiction of English courts

12. Changes to Terms

12.1 Modifications

• We reserve the right to modify these Terms at any time

• Changes will be posted on this page with an updated date

• Continued use of our services constitutes acceptance of modified terms

12.2 Notification

• Significant changes may be communicated via email

• Customers are encouraged to review these Terms periodically

13. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Email: hello@delightfullyscrumptious.com
Response Time: Within 24-48 hours
Business Hours: 7 days a week (email support)

14. Acceptance

By placing an order with Delightfully Scrumptious, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for supporting independent British design and creativity!

© 2025 Delightfully Scrumptious, Beeston, Nottingham, United Kingdom

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